The purpose of this page is to inform our customers how we handle our business on the Web. This information is geared to our electronic customers.
Good Soapworks of Athens is committed to protecting your privacy. Orders placed with us on-line are through a secure server. The secure server encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. We use the information we collect to provide a more personalized shopping experience.
WE DO NOT SELL, SHARE, OR TRADE ANY INFORMATION PROVIDED TO US UNDER ANY CIRCUMSTANCES.
A general rule to follow when ordering from Good Soapworks of Athens Online is:
Please review your completed order carefully. (We have no way of knowing your desires, other than what is explained on your order form. If you have any questions about ordered items, email us or call 1-404-317-1393.
- Online orders are credit card, PayPal, or cleared personal check only.
- Orders will be shipped USPS Flat Rate or UPS Ground. Use the comments field on your order form to enter special shipping requests.
- In stock orders placed via the Web are normally processed within 3 business days.
- We make every effort to maintain a large supply of stock. However, out-of-stock items do occasionally occur. Items out of stock will be shipped within 1-3 weeks. We will notify you immediately if an item is out of stock.
- International customers: large shipments need special arrangements for shipping, with corresponding cost. Start the process by please telling us how you would like your order handled. This is a new area for us, and we are open to suggestion. As of now, we ship international orders of small to moderate size US Priority Mail.
- All orders placed online will be processed separately. If you forget to place something on your order and want to add it (so all items are shipped together, thus saving shipping cost), you must email us with the words "Order Correction" in the subject line of your message within 12 hours of the initial order.
- On-line orders are accepted via our order forms or email only.
Shipping Charges: All orders are shipped F.O.B. Clayton, Georgia. Unless explicitly agreed upon otherwise, we do not accept responsibility for delayed order fulfillment or delivery.
We charge a flat rate of $9.00 on all domestic orders up to $100.00. Domestic shipping is free on orders over $100.00.
Returns: Good Soapworks of Athens will happily accept approved returned merchandise if unopened and undamaged within 20 days of purchase. Customers wishing to return items must contact us prior to return. Return shipping costs are the responsibility of the purchaser.
Note, if you want special shipping considerations (such as Next Day Air, etc.), please use the comments field on the order form, or call us at 1-404-317-1393.